Privacy Policy

1. Introduction

SimuWave Communications Platform ("SimuWave," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our VoIP platform and related services (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Services.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Account Information: Name, email address, company name, phone number, and password
• Billing Information: Payment card details, billing address, and transaction history
• Profile Information: User preferences, settings, and profile pictures
• Communications: Messages, support tickets, and feedback you send to us
• Business Information: Company details, subdomain preferences, and branding materials

2.2 Information Automatically Collected

When you use our Services, we automatically collect:

• Call Detail Records (CDRs): Call duration, participants, timestamps, and call quality metrics
• Usage Data: Features used, pages visited, time spent, and interaction patterns
• Device Information: IP address, browser type, operating system, and device identifiers
• Log Data: Server logs, error reports, and diagnostic information
• Cookies and Tracking: Session data, preferences, and analytics information

2.3 Information from Third Parties

We may receive information from:

• Phone number providers and telecommunications carriers
• Payment processors and financial institutions
• Analytics and service providers
• Public databases and data enrichment services

3. How We Use Your Information

We use the collected information for:

• Service Delivery: Providing, maintaining, and improving our VoIP services
• Account Management: Creating and managing your account and user profiles
• Billing and Payments: Processing transactions, generating invoices, and preventing fraud
• Communications: Sending service updates, technical notices, and support responses
• Analytics: Understanding usage patterns, improving features, and optimizing performance
• Security: Detecting and preventing fraud, abuse, and security incidents
• Compliance: Meeting legal obligations and regulatory requirements
• Marketing: Sending promotional materials (with your consent, where required)

4. How We Share Your Information

We may share your information with:

4.1 Service Providers

Third-party vendors who perform services on our behalf, including payment processing, data storage, email delivery, analytics, and customer support.

4.2 Telecommunications Partners

Carrier partners and phone number providers necessary to deliver voice services and phone numbers.

4.3 Business Transfers

In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity.

4.4 Legal Requirements

When required by law, legal process, or government request, or to protect our rights, property, or safety.

4.5 With Your Consent

We may share information with other parties when you provide explicit consent.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest using TLS/SSL and AES-256
• Regular security audits and penetration testing
• Access controls and authentication mechanisms
• Automated threat detection and IP banning systems
• Employee training on data protection and privacy
• Incident response and disaster recovery procedures

However, no method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. Call detail records are typically retained for 7 years to comply with telecommunications regulations. Account information is retained for the duration of your account plus 90 days after closure. You may request deletion of your data subject to legal and regulatory requirements.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your information for certain purposes
• Restriction: Request restriction of processing in certain circumstances
• Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@simuwave.com.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy, including standard contractual clauses approved by regulatory authorities.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain your session and keep you logged in
• Remember your preferences and settings
• Analyze usage patterns and improve our Services
• Provide personalized content and recommendations

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Services.

11. Third-Party Links and Services

Our Services may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any information to them.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Services after changes become effective constitutes acceptance of the revised Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

14. Regulatory Compliance

SimuWave is committed to complying with applicable data protection regulations, including:

• General Data Protection Regulation (GDPR) for EU residents
• California Consumer Privacy Act (CCPA) for California residents
• Telephone Consumer Protection Act (TCPA) for telecommunications
• Other applicable federal, state, and international privacy laws