Tenant Settings

Where settings live

Top nav → Settings. The Settings page has tabs for different categories:

• General — name, email, timezone, default CNAM
• Parking — parking lot behavior
• Recording — recording defaults and storage
• Unassigned DIDs — what happens when no routing is configured
• Notifications — what you get emailed about
• Account — password, 2FA, account deletion

This chapter covers the settings that aren't already covered elsewhere.

General

Tenant Name

The display name. Shows in the dashboard, on invoices, on internal references. You can change this; the SIP prefix (which you can't change) stays the same.

Billing Email

Where invoices and billing notifications go. Typically your accounting contact.

Timezone

Your tenant timezone. Affects:

• Call History timestamps (calls displayed in your local time)
• Analytics groupings (calls by hour of day in your local time)
• Time Condition nodes in call flows (business-hours determination)
• Scheduled campaigns (your scheduled-time interpretation)

Set this correctly. Wrong timezone = wrong everything that involves time.

Default CNAM

The fallback caller-name shown when calling out from extensions that haven't set their own. Max 15 characters.

Parking settings

Configure parking lot behavior tenant-wide:

• Parking Timeout — seconds a call stays parked before something happens (default 60)
• Timeout Action:
  • Ring back parker — re-ring the person who parked the call
  • Voicemail — send to a voicemail box
  • Custom Destination — send to an external number or extension
  • Hangup — end the call
• Callback Ring Time — how long the parker's phone rings on a callback (if Action is ring-back)
• Callback Fail Action — what to do if the parker doesn't answer the callback

Adjust based on your office workflow. Don't leave timeout actions blank — silently leaving callers parked forever is bad UX.

Recording settings

If your service provider has recording enabled for your tenant:

• Default Recording Behavior — record all calls / record only inbound / record only outbound / off
• Per-flow override — call flows can override this default per node
• Storage Quota — how much storage you have for recordings
• Storage Used — current usage

When approaching the quota, the platform warns you. Either delete old recordings or contact your provider to expand the quota.

Many jurisdictions require two-party consent for recording phone calls. Check your local laws. The platform doesn't automatically play a "this call is being recorded" announcement — you need to add a TTS node to your call flow if your jurisdiction requires consent.

Unassigned DID Behavior

When a DID is assigned to your tenant but isn't routed to anything (no call flow, no extension), incoming calls hit a default behavior. Choose:

• Ring all extensions — the entire office rings (chaos for large offices; useful for very small ones)
• Voicemail only — send straight to a default voicemail box
• Play message — play a "this number isn't configured" greeting and hang up
• Reject — return a busy signal

Set this to Voicemail or Play message for a polite default. Avoid "Ring all" unless you have 1-3 extensions.

Notifications

Toggle what you get emailed about:

• New voicemails (typically per-box, not tenant-wide)
• Failed payments
• Approaching usage thresholds
• New users invited
• Storage approaching quota
• Maintenance notifications

For Tenant Admins, leave most enabled. For non-admins, the Notifications panel doesn't apply.

Account (per-user)

This is per-user, not tenant-wide. Click your initials → Settings → Account.

• Password — change current password
• 2FA — enable two-factor authentication
• Sessions — view active sessions, sign out of others
• Email preferences — control email notification frequency

Outage failovers

Settings → Outage Failovers (advanced):

If you have phones at multiple physical locations and one location's internet goes down, you can configure failover behavior. This is an advanced feature; talk to your service provider before configuring.

Each failover node monitors a tenant location and triggers fallback routing if connectivity is lost. Failback is automatic when connectivity returns.

For most single-location tenants, this isn't relevant.

Settings that live elsewhere

Several settings that feel like "tenant settings" actually live in their own pages:

• Feature Codes — top nav → Feature Codes
• Parking Lot Slots — top nav → Parking Lots
• Custom Destinations — top nav → Custom Destinations
• Roles — top nav → Roles
• Users — top nav → Users

The Settings page is for tenant-wide configuration that doesn't have a more specific home.

Common questions

"How do I change my SIP prefix?" You can't. SIP prefixes are immutable to avoid breaking every existing extension's credentials. If you absolutely need to change it, contact your service provider; they may be able to migrate you to a new tenant.

"How do I delete my tenant?" Contact your service provider. They handle tenant lifecycle. Self-serve deletion isn't exposed in the dashboard to prevent accidents.

"How do I export everything?"

• Call History → Export CSV
• Voicemails → bulk download from each box
• Recordings → individual download from Call History
• Settings → no formal export; document yourself or contact your provider for a migration package

"Why can't I see the Recording settings?" Recording may not be enabled for your plan. Contact your service provider.