Logging In
Your login URL
Your service provider gave you a login URL when they set up your account. It might look like:
phones.yourcompany.comdashboard.yourcompany.com[provider-name].com/login
Bookmark it. You'll use it daily.
First-time login
If your account was just created, your service provider sent you an email with a link that says Accept Invite or Set Your Password. Click it.
You'll land on a page asking you to set a password. Pick one with at least 10 characters, including at least one uppercase letter and one digit. Use a password manager (1Password, Bitwarden, etc.) — please don't reuse a password you use on other sites.
After setting your password, you'll be logged in automatically.
Returning logins
Open your bookmark. Enter your email and password. Click Sign In.
If you get the email and password right but still can't log in, you may need to verify your email first. Check your inbox for a verification email. Click the link inside. Then log in again.
Forgot password
On the login page, click Forgot password?. Enter your email. Check your inbox for a reset link (within a minute or two). Click the link, set a new password.
The reset link expires after 1 hour.
Two-factor authentication (2FA)
If you enabled 2FA in your settings, every login also asks for a 6-digit code from your authenticator app (Google Authenticator, 1Password, Authy, etc.).
If you're a Tenant Admin, enable 2FA. Settings → Account → Two-Factor Authentication. Takes 90 seconds and dramatically reduces the chance of someone breaking into your account and running up a $5000 phone bill.
Session timeout
You'll be logged out automatically after 8 hours of inactivity. This is standard for software handling phone calls and billing.
Logging out
Top right of any page — click your initials, then Sign Out.
If you're using a shared computer, always log out. Don't leave your session open.
What if I can't log in at all?
- Wrong password? Use the Forgot Password flow.
- Wrong email? Check the email your service provider sent at signup.
- Email not verified? Check your inbox/spam for a verification email and click the link.
- Account suspended? Contact your service provider — usually means an unpaid bill.
Once you can't log in, you can't do much from inside the dashboard. Your service provider's support email (in the footer of every help-center page) is the path forward.