Account Settings & Team

Two pages, related but separate

• Settings — your partner-level account info, branding, notifications, custom domain (covered in earlier chapters)
• Users — the team members who can log into your partner dashboard

This chapter focuses on Users plus a few miscellaneous settings.

Users — your team

Top nav → Settings → Users.

The list shows everyone with login access to your partner dashboard:

• Email
• Name
• Role
• Email Verified (badge)
• Last Login
• Created Date
• Actions

There are two roles:

Role	Permissions
Partner Admin	Full access. Can do everything you can do, including inviting more partner admins, deleting tenants, and changing billing settings.
Partner User	Read-only access to dashboards. Cannot create tenants, change billing, or modify settings. Used for sales/support staff who need visibility but shouldn't change anything.

Currently only two roles. If you need finer-grained permissions, open a feature request.

Inviting a team member

Click Invite User. Form fields:

• Email — they'll receive an invite to this address
• Name — display name in the dashboard
• Role — Partner Admin or Partner User

Click Send Invite. The invitee gets an email with a link. Clicking the link takes them to a "set your password" page; from there they can log in.

Invites expire in 7 days. If the invitee doesn't accept, you can resend from the Users list.

If the invite email doesn't arrive, check your Brand From Email setting. We send invites as your brand. If your brand-from email is bouncing or marked as spam, invites get dropped.

Removing a team member

Click Remove on their row. Confirm. The user can no longer log in. Their existing sessions are invalidated within ~60 seconds.

Removing a user does NOT delete their audit-log entries. You can still see what they did historically.

Notifications — choosing what you get emailed about

Settings → Notifications tab. Four toggles:

• New Tenant Signups — email when a tenant is created (useful if customers self-serve via a sign-up flow you've built)
• Usage Alerts — when any tenant trips a usage cap or threshold (recommended: ON)
• Monthly Reports — a summary of last month's revenue, top tenants, churn (recommended: ON)
• System Updates — maintenance windows, planned downtime, major feature releases

Toggles auto-save when you click them. No save button.

2FA (two-factor authentication)

Settings → Account tab. Enable Two-Factor Authentication.

Scan the QR code with your authenticator app (Google Authenticator, 1Password, Authy, etc.). Enter a 6-digit code from the app to verify. Save the recovery codes — you'll need them if you lose your phone.

Once enabled, every login requires email + password + 6-digit code.

We strongly recommend enabling 2FA on every partner admin account. You're managing customer phone systems and customer billing — a compromised account is a serious problem.

Changing your password

Settings → Account tab → Change Password. Enter the current password and the new one twice. The new password must be at least 10 characters with at least one uppercase letter and one digit.

If you forgot the password (and aren't currently logged in), use the "Forgot password?" link on the login page instead.

Deleting your account

Settings → Account tab → Delete Account section.

Account deletion is irreversible and only works if:

• You have zero active tenants
• You have zero outstanding invoices
• You have no DIDs in your inventory (release them all first)
• You have no positive wallet balance (request a refund first)

To delete, type "DELETE" in the confirmation box and click the button. Your account is purged within 24 hours.

If you want to take a break but might come back, don't delete — instead, suspend yourself by canceling your platform subscription (you'll keep your data for 90 days at no charge, and can reactivate any time during that window).

Where session data lives

Logged-in sessions are stored as cookies, scoped to your custom domain (or to *.simuwave.com if you don't have a custom domain). Sessions last 8 hours, then you re-login.

If you're working on shared infrastructure and need to force-logout your team, open a support ticket — we can invalidate all sessions across your account for security incidents.